Help Desk

Parents & Students

A technology helpdesk chat is also available for parents & students, Monday through Friday, 8:00 a.m. to 3:00 p.m. during the school year.  Technical agents may not be available weekends or days when school is not in session.  Submitted support requests will be received and responded to by email.  Click the link below to launch the Parent & Student support page with technology chat. Phone support can be reached at 716-386-7311
Please note that although chat support and the phone may not be manned constantly throughout the day due to other technology duties you can leave a message with either and we will get back to you.  Thank you.

Technology Support

Parents and students may email a helpdesks technician at at any time for technical support. Emails will be answered Monday through Friday, 8:00 a.m. to 3:00 p.m.  If there is an occasion when a device needs to be swapped out an appointment will be made for the PARENT / GUARDIAN ONLY to exchange the Chromebook at Maple Grove Central School.

Faculty & Staff

Faculty and staff must submit a Work Order if they are having issues.  Works Orders can be submitted any time of the day.  The Work Order will need to state if they want a phone call or an email to help with an issue. If a phone call is preferred please specify a time within our support hours.  Support will be provided between the hours of 8:00 a.m. and 3:00 p.m., Monday through Friday. You may call the Technology Office at 716-386-2855 ext 2220.

Work Orders

The Work Order systems should be accessible outside the district.  Please save the following link if you don't already have it accessible in your Chrome browser:  

Please verify when you submit a work order that the Service Area is for IT.  If your request is submitted to Buildings & Grounds we will not know about it.